Banking Operations Analyst – Generalist

April 9, 2019
New York, NY
Job Type


Once Here You Will

  • We are looking for an experienced and motivated professional to help establish and carry out processes within our US Operations team with the highest efficiency for our customers.
  • Tasks will cover a range of processes across payment and banking operations (including claims, insolvencies, consumer complaints, account closures, returned cards, reconciliation, reporting)
  • You may also provide support for Card Operations (including disputes, chargebacks and fraud monitoring)


  • You will work on all processes in your area with a substantial degree of autonomy, and be the first person at hand if any issues arise.
  • This role is key to the hub of our US operations, and you will be constantly working to remove inefficiencies and improve our back-office systems.
  • Whether it’s claims management through data analysis and customer communication, or payment investigations- it is up to you to define the diversity of the role with the opportunity for you to develop and grow with our team.
  • Your passion for innovation and automation will allow you to make a tangible and credible impact to our business.

What You Will Bring Along


    • Your previous experience in Banking Operations will help you thrive in our fast paced environment.
    • Ideally, you would have previous experience in either Claims (Garnishments, Insolvencies), Transactional Banking (Card Disputes & Payment Investigations), Consumer Complaints or other Banking Operations functions.
    • As an ambitious and committed individual, you will bring a desire to learn and improve your current knowledge as well as a desire to drive the improvement and optimization of our processes.
    • Comfortable in a highly driven team and working with a substantial degree of autonomy in a fast-paced environment.
    • You will be able to work diligently and communicate confidently across the business.
    • B.A. or B.S. Degree or qualification in a relevant business discipline


What We Offer

    • Working with diverse, highly engaged peers
    • Exciting and varied tasks
    • A crucial role in a highly motivated, talented and international team
    • Getting things done attitude
    • High degree of autonomy
    • Flat hierarchy and open communication
    • Full-time role in NYC
    • Self-improvement budget to spend on attending conferences, taking courses, and purchasing books
    • Competitive remuneration
    • Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website


Meet the Team

The N26 US team is a group of unique and talented people consisting of alumni from Stanford, Northwestern, University of Chicago, Duke, Syracuse, Villanova, University of Denver and University of California, just to name a few! Many of us have gained our previous work experience at companies like Airbnb, Dow Jones, The New York Times, Expedia, PwC, J.P. Morgan, Etsy and Morgan Stanley.

As far as fun facts go, our team is comprised of two NYC marathon finishers, a former sushi chef, a former competitive wakeboarder, and a certified yoga instructor. Collectively, we speak English, German, Greek, French, Spanish, Italian, Cantonese, Portuguese, Urdu and Hebrew.

Company Description

N26 is building the first mobile bank the world loves to use. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Today N26 has more than 2.5 million customers in 24 markets across Europe who currently hold over €1 billion in accounts and generate over €1.5 billion in monthly transaction volume.

The company employs more than 800 employees across 3 office locations: Berlin, New York and Barcelona. With a full European banking license, state-of-the-art technology and no branch network, N26 has redesigned banking for the 21st century and is available on Android, iOS, and desktop.

N26 has raised more than $500 million from the world’s most established investors, including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

N26 currently operates in: Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK. N26 plans to enter the US market in 2019 where it will operate via its wholly-owned subsidiary, N26 Inc., based in New York.

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