Chargeback Analyst I

CO-OP Financial Services
April 26, 2019
Urbandale, IA
Job Type


The Opportunity 

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

We are seeking a talented Chargeback Analyst to assume responsibility for all incoming credit and debit card dispute or fraud-related activity to ensure the highest level of customer satisfaction.

What You Can Look Forward To

  • Identifies, analyzes, and monitors inquiries or requests to ensure complete resolution.
  • Obtains knowledge of both credit and debit card fraud and dispute processing.
  • Keeps informed on product enhancements, system changes, and compliance issues.
  • Proactively pursues career path education and shows expected progress on learning plan.
  • Supports the strategic future, culture, and leadership practices.
  • Consistently demonstrates teamwork with internal and external clients.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. 

What You’ll Need To Succeed

  • High School Diploma or equivalent.
  • Strong written and oral communication skills. Communication via Phone and E-Mail on a daily basis with clients and customers.
  • High level of professionalism and teamwork, while working in a fast-paced environment.
  • Ability to work within assigned time frames based on client expectations.
  • Strong problem solving skills and inherent decision making abilities are required.
  • Must align with the credit union philosophy of “people helping people” and our corporate values: People Matter, Collaborate for Results, Ownership Perspective and Embrace Change.
  • 1-2 years of experience in chargeback/disputes processing.
  • PC skills (Microsoft Outlook, Excel and Word programs).
  • Familiarity with the First Data system and or STAR system.
  • Knowledge of card industry, VISA/MasterCard Regulations.

The Perks 

  • Fun, challenging and, a collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
  • 401K with generous company match.
  • Tuition reimbursement. 

Company Description

Be there. Be more. Be everything every financial institution aspires to be.

CO-OP Financial Services helps you leverage the latest technology and trends to strengthen member connections and support growth. We're inspired by our member credit unions to constantly reinvent the ways we serve the changing needs of the credit union movement.

CO-OP unites innovative thinkers with deep experience in the credit union and payments industries to energize innovation and incite progressive ideas. We offer you a continually evolving portfolio of proprietary products and services that keep you at the forefront of emerging trends.

CO-OP was created by credit unions, for credit unions. Through technological expertise and thought leadership that make possible new levels of access and convenience, we're committed to being there for you. In the competition to establish your credit union as your members'​ primary financial institution, you can be there for them. And be more.

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