Client Success Manager

Published
April 23, 2019
Location
Boise, ID
Job Type

Description

Job Summary
The Client Success Manager will support Kount’s efforts to prevent fraudulent credit card purchases for our merchants’ web sites. In this position, the CSM will work directly with the merchant’s technical resources on the integration of Kount and may also work in collaboration with merchants to achieve the goal of reducing chargebacks for the merchant while maintaining their bottom line by consultative management of rules, user training, and other needs as determined.

Responsibilities

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO

  • Coordinate and lead meeting with customers and internal technical and business units
  • Perform IT certification and re-certification tasks including:
  • Issue formal notice to customers and internal personnel upon successful completion of the certification process
  • Update status and documentation on the client(s)
  • Report status of the boarding process of a particular client(s)
  • Perform technical problem resolution with customer’s IT staff including:
  • Monitor web communication
  • Familiarity with development languages to facilitate troubleshooting and debugging.
  • Create and maintain SQL queries
  • Automate tasks related to the certification process
  • Communicate technical issues, problems and solutions to a varied audience of technical and non-technical personnel. The document said issues, resolutions and best practices
  • Work with merchants to establish/create order validation rules and implement the same
  • Train merchant personnel on a day to day usage of Kount and fraud education
  • Conducting follow-up research on fraud chargebacks for rule adjustment
  • Providing feedback on possible fraud patterns to merchant
  • Accessibility to the merchant for troubleshooting and order review assistance
  • Periodic, weekly on-call duties

Supervisory Responsibility

  • None

Company Description

Kount is the leading digital fraud prevention solution used by 6,500 brands globally as well as by some of the world’s largest payment service providers, gateways, wallets, processors, and acquirers. Kount’s patented technology combines device fingerprinting, supervised and unsupervised machine learning, robust policy and rules engine, business intelligence tools, and a web-based case-management and investigation system. www.kount.com

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