Director of Digital & Mobile Payments

April 7, 2019
New York, NY
Job Type


What you will be doing

  • Primary responsibility for the banking operations activities and support for the overall launch of new digital, mobile based, retail banking platform, including the development and implementation of new banking products and features
  • Provide direction to and overall responsibility for deposit operations and account services by maintaining a high level of customer service and support, streamlined operational processes w/ adequate controls, risk management and effective expense control while adhering to all compliance and regulatory rules and guidelines
  • Work closely with the product and engineering teams to scope requirements and built and test production solutions and working w/ the broader operations, risk and fraud teams w/ respect to day to day issue resolution and process enhancement
  • Comprehensive understanding of the US banking and payments regulatory landscape.
  • Ensure business goals and objectives align with the strategic initiatives and direction banking product and scalability of ops platform
  • Develop and manage a system of controls that ensure transaction integrity, reconciliations,  regulatory compliance, efficient and scalable processing, and effective risk management, including conducting risk and control self-assessments
  • Oversee and direct the development, implementation, training, enforcement and maintenance of bank operational policies
  • Direct the management of support services and support service vendors, including exception item processing, reconciliations, account maintenance, ACH processing (NACHA files), escheatment, dispute resolution, charge offs, risk reporting, and QA.
  • Promotes a focus on high customer service that is in balance with proper controls, regulations, and guidelines (such as BSA, Reg D, Reg E, NACHA, etc.)


  • A minimum of 10 years of banking operations experience at a major or large regional bank. Digital banking experience preferred
  • Strong background in creating policies and procedures and monitoring frameworks for bank operational activities
  • Strong understanding of fraud prevention and AML compliance
  • Strong understanding of Federal Reserve Bank regulations
  • Expert knowledge relative ACH/NACHA guidelines
  • Excellent communication skills, both verbal and written
  • Technological proficiency
  • Empathy and the belief that the customer always comes first
  • The desire to educate and help users
  • An eye for detail, strong organizational skills and the ability to work independently and under pressure

Company Description

The M-Logic, Inc. mission is to facilitate the placement of full time and consulting IT personnel within the financial services industry. We pride ourselves on partnering with our clients to help them achieve strategic and operational technology objectives while presenting outstanding opportunities to our candidates. At M-Logic, we strive to ensure that each candidate is qualified, motivated, and up to the high standards that our clients expect.

Initially M-Logic’s focus has been to support the financial giants of Wall Street, and has subsequently expanded its clientele to include market data service providers and management consulting firms as well. Our corporate clients are located in the Tri-State area and include many of the Fortune 100. We have the experience, track record and industry contacts necessary to help your business reach its full potential.

There's no better testament to a company's success than a high repeat rate of business. Our customer loyalty speaks for itself – 100% repeat business. On account of this, M-Logic has established exclusive relationships with many of our clients.