DMV/Vehicle Services Section – Title Services Unit Supervisor – OMI

Colorado Department of Revenue
Published
July 14, 2019
Location
Lakewood, CO
Job Type

Description

Department Information

MOTTO
Always help.

VISION
To empower businesses and individuals through quality customer service, innovation and collaboration.

MISSION
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.

Welcome to the Colorado Department of Revenue. Learn more about us here: Colorado Department of Revenue.

The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc.), CafeWell, employee wellness program and a great benefits package.

Division of Motor Vehicles (DMV)

The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.

Description of Job

The professional in this position supervises, directs and manages the Title Services Unit. Provides technical knowledge and guidance, develops and controls methodology, provides staff support and problem resolution within the unit. This position ensures through documented processes and audits that titles are issued in accordance with Colorado Revised Statute and Federal Law accurately and efficiently. Controls work assignments and distribution to staff. Provides employees with training manuals and reference material to complete their tasks in the most efficient manner. Assists employees, counties and the general public with difficult title questions by telephone, written correspondence and in person. Reviews current statute and other reference material to ensure rules and regulations are followed. Retrieves communication from the NMVITS help desk and ensures a response. Reviews and provides suggested changes to the Colorado Title and Registration Manual and motor vehicle forms in conjunction with Colorado Revised Statute, rule, legislative changes and federal law. Reviews and provides suggested changes to improve processes to positively impact customer service. Monitors workload and shifts resources to ensure processing goals are met. Develops, monitors and evaluates work standards evaluates employee performance within the established standards. Assigns work, approves/disapproves leave and trains new employees. Conducts employee's performance planning and evaluations, resolves personnel issues or initiates corrective actions and makes recommendations for disciplinary actions when necessary. Compiles statistical reports by computing performance data and measuring overall workflow within the predetermined specified time frame(s). Logs suspected fraud investigation requests submitted by law enforcement, county clerks and the general public. Forwards investigation requests to the appropriate investigations unit.

Colorado Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License or Identification Card.

Minimum Qualifications

Four years of general clerical experience which must have included one year at the level of Administrative Assistant III or equivalent.

General Clerical Work Is Work That Is Typically Performed By Office Clerks And/or Administrative Assistants This Includes But Is Not Limited To Tasks Such As

  • Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community, greeting customers, referring them to the right people, making appointments
  • Answering phones, using a phone switchboard or managing multiple lines and taking messages, sending or making memos
  • Data Entry including entering information into a program or database (appointments, contact information, customer records)
  • Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint)
  • Regular, daily work responsibilities utilizing of sophisticated computer systems, printers, copiers, fax machines and other technologies
  • Typing letters, reports, briefings, forms, memoranda, etc...
  • Checks and compares data for accuracy and completeness. Gathers specified information and compiles routine reports
  • Assisting co-workers and department employees with presentations; setting up meeting rooms; supporting department meetings

In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated)

Substitutions

College or university course work in business administration, a general business function, technology, public administration or another similar field of study appropriate to the work assignment, will substitute for the general experience on a year-for year basis.

Preferred Qualifications

The preferred candidate will possess the following:

  • Experience in a supervisory role.
  • Experience supervising, and scheduling, audit and document processing center employees.
  • Experience providing employee professional development.
  • Experience in auditing and/or processing center.
  • Experience following statutory compliance.
  • Experience in meeting performance metrics and implementing processing efficiencies.
  • Previous experience with the State and basic knowledge of Colorado Revised Statutes.
  • Excellent written communication skills and proven organizational skills.
  • Ability to work quickly and efficiently with proven results.
  • Previous experience staffing, interviewing and reviewing performance plans. 

DOR Required Skills & CompetenciesCompetencies required for all DOR positions include good communications skills (both oral and written), interpersonal skills, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.

The following are conditions of employment with the Colorado Department of Revenue:

  • All employees must be current with their income tax filings and payments with the State of Colorado. This includes successfully passing a pre-employment evaluation of your tax records/accounts.
  • Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.

Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information

E-mail Address

All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time-sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Applicant Checklist

Only fully and properly completed applications, including all required attachments, submitted by the closing date for this announcement will be given consideration (late submissions will not be accepted). Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

Complete Applications Must Include The Following Documents

  • A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
  • A complete Supplemental Questionnaire (Submit online as part of your application)
  • A chronological Resume (Attach to your online application, late submissions will not be accepted)
  • Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)
  • A copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation (Attach to your online application, late submissions will not be accepted)

Minimum Qualifications And Comparative Analysis

  • The application will be used to determine if the applicant meets the Minimum Qualification requirements.
  • The application, resume, cover letter/letter of interest, and supplemental questions are the first step in the comparative analysis process and will be used to determine whether an applicant will move on to the next step in the process. They may also be used to determine the top group to be invited for further testing, the applicant's rank or establish an eligible list.

Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. The information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted in lieu of a properly completed application. Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.

Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (i.e. 30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 most credit)

Company Description

With just under 1500 employees, the Colorado Department of Revenue oversees the Division of Motor Vehicles, the Enforcement Division, the Colorado State Lottery, and the Taxation Division. These services touch every Colorado resident. That's why we strive to:

-Provide outstanding customer service
-Develop regulations that protect our consumers, ensure public safety and support good business practices
-Guide and assist Colorado residents in complying with the state's laws, rules and regulations
-Instill public trust and confidence through professional and responsive employees

The Division of Motor Vehicles is dedicated to providing excellent identification, driver and motor vehicle services. You're always first in line when you use online services at www.colorado.gov/dmv

The Enforcement Division strives to uniformly enforce Colorado laws in a fair, consistent, and equitable manner through education, compliance, administration, and criminal enforcement. The Enforcement Division includes: Auto Industry Division, Gaming Division, Liquor and Tobacco Enforcement Division, Marijuana Enforcement Division, and the Division of Racing Events.

The Colorado Lottery creates and sells lottery games of chance that are held to the highest standards of integrity, efficiency and entertainment, in order to maximize proceeds for the people of Colorado. The Colorado State Lottery began in 1983 with just a single scratch game. Today, there are a variety of scratch and jackpot games. Since its inception, the Lottery has contributed more than $2.8 billion to the state of Colorado.

The Taxation Division promotes voluntary compliance with all Colorado state tax laws through information, education, assistance and customer service. Revenue Online, www.Colorado.gov/RevenueOnline, allows convenient and secure online access to file taxes, check refund status, set up payment plans and view tax records from previous years.

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