eCommerce Lead Specialist

Bank of America Merchant Services
June 26, 2019
Los Angeles, CA
Job Type


Every day, we deliver innovative solutions at the forefront of fintech that help businesses better serve their customers, expand their business, protect themselves from fraud, and reimagine commerce. Formed in 2009 by powerhouse brands Bank of America and First Data, we’ve grown to process more than 16 billion transactions at approximately 529,000 merchant locations in 2017 alone. We’re a leader with deep expertise and momentum.

Bank of America Merchant Services is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

As the initial entry point for new leads to the eCommerce field sales team, the Client Managed Lead Specialist is responsible for the initial research to identify potential new clients, ensure they are a good fit for BAMS solutions, identify and reach out to key contacts, and help the sales team prepare for the first call. The Specialist will be responsible for finding qualified opportunities utilizing a variety of channels and methods. They will partner with Marketing and Sales to identify and acquire access to the best sources of potential clients, use online resources and other tools to research prospects and identify key contacts, and try to identify any internal relationships with the prospect company or its stakeholders. It is a critical role in driving higher productivity of the salesforce and enabling higher win rates on opportunities.

  • Work with sales and marketing leaders and third-party partners to identify the best sources of new leads
  • Research and qualify new business leads via online tools
  • Perform intelligence gathering on prospect companies to understand current performance, identify potential business needs, and appropriate contacts for the sales team
  • Make initial contact into the prospect company to determine the business need and identify key contact with the organization
  • Research prospect on internal databases to identify current relationships, if any
  • Organize and summarize research and present it effectively to sales teammates and leaders
  • May partner with sales teams to design and execute calling programs on qualified leads
  • Stay abreast of payments and eCommerce business drivers, technology trends, and the key players
  • Understand BAMS value proposition and solutions in order to ensure fit for prospects
  • Perform research on competitors and offerings to prepare sales teams for client discussions and to improve marketing and sales materials
  • Support all sales and marketing initiatives to grow sales of our services from net new prospects/clients
  • Track all prospect/target efforts using our CRM solution system and assist with reporting on performance of leads
  • This is an individual contributor role.
  • Bachelor’s Degree
  • 4+ years of inside, outbound sales or marketing experience. . Experience must include prospecting new, cold leads.
  • 2+ years of experience in B2B technology, financial services, or payments industry. eCommerce experience strongly desired.
  • Adept at using online search engines creatively to find information
  • Intellectually curious
  • Seeks and develops solutions to problems
  • Must be resilient with the ability to persevere when dealing with difficult situations.
  • Highly organized with the ability to track activity and report on it to others
  • Strong communications, including oral, written and presentation skills.
  • Good sales and business development acumen.
  • Ability to multitask and change direction in ever-changing payment processing environment.
  • Effective planning and time management skills.
  • Highly motivated to succeed in a performance driven environment. Ability to work autonomously and be self-motivated
  • Expert in use of ZoomInfo, Linked In, Hoovers, or other sales prospecting tools
  • Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
  • Proficient in working with
  • Works in an office environment involving sitting most of the time at a desk in front of a computer. The worker is subject to close visual acuity to perform activities such as preparing and analyzing data and viewing a computer screen to read and enter data.
  • Flexible scheduling to cover assigned time zones (US).
  • Less than 5% travel may be required to attend meetings/training.

Regulatory Requirements

    • Responsible for supporting regulatory requirements under the Bank Secrecy Act, USA Patriot Act, OFAC and other Anti-Money Laundering laws, rules, and regulations.
      This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change


Bank of America Merchant Services ensures equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the employer’s legal duty to furnish information.

Company Description

Bank of America Merchant Services brings together market leading payment, eCommerce and security solutions to help businesses optimize global digital commerce and improve their customer’s purchase journey.

We process 16.6 billion transactions at more than 705,000 merchant locations throughout the U.S., Canada and Europe, guiding businesses from the Fortune 50 to neighborhood establishments through the evolving world of payments.¹

We are committed to helping businesses understand current consumer shopping trends to help them grow revenue, manage the cost of acceptance, protect card data, minimize fraud exposure and leverage data to strengthen customer loyalty. Let Bank of America Merchant Services put its size, strength and expertise to work for your organization.

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