Financial Crimes Specialist 3

Wells Fargo
Published
July 25, 2019
Location
Atlanta, GA
Job Type

Description

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Within the PVSI Fraud & Claims Management team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

This position will primarily work on Account Take Over (ATO) situations in an operations environment. A FCS3 within this role has the following responsibilities

  • Researches, reviews and analyzes more complex transactions and claims using multiple online systems and research/testing techniques to identify financial crimes activities, policy violations and/or suspicious situations to mitigate and/or recover losses.
  • Analyzes fraud findings to determine extent of fraud risk and makes outbound calls to customers to resolve fraudulent findings.
  • Documents research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
  • Identifies patterns, anomalies and trends and may analyze findings to determine extent of suspicious or unusual activity and level of risk.
  • Identifies control deficiencies in bank processes, procedures, customer or team member decisions and assigns loss accountability.
  • Recommends procedural changes to prevent/mitigate future losses.
  • Make outbound calls and receive inbound calls to service customers as needed.

Schedule available in Atlanta 8 00 AM - 4 30 PM Monday - Friday, including Holidays. Possibility of weekends

Required Qualifications

 

  • 2+ years of experience in one or a combination of the following financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering; or criminal justice; or an AA/AS degree or higher in applied sciences, mathematics, statistics, economics, finance or criminal justice and 1+ year of the experience listed above

Desired Qualifications

  • 1+ year of fraud prevention and authentication area experience
  • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
  • Ability to read, analyze, and interpret documents/reports
  • Ability to provide strong customer service and develop customer relationships
  • Ability to work effectively in a team environment
  • Good verbal, written, and interpersonal communication skills
  • Outstanding problem solving and decision making skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong organizational, multi-tasking, and prioritizing skills
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Ability to take on a high level of responsibility, initiative, and accountability

Other Desired Qualifications

  • Knowledge and understanding of online fraud, debit card fraud, and non-fraud claims management
  • Experience using any of the Wells Fargo research systems PREVENT, Hogan, OIB, SVP, UW, Teradata and FDR

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

GA-Atlanta Min $31,200 Mid $40,800

Street Address

GA-Atlanta 3579 Atlanta Ave - Atlanta, GA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company Description

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

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