Financial Crimes Specialist – Call Center 2

Wells Fargo
Published
July 25, 2019
Location
Chandler, AZ
Job Type

Description

Job Description

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team include Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.

Within the Operations team, our Fraud Claims Management team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

Successful candidates will be working in a fast-paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday, 9am-6pm. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.

The start date for this position is Monday, September 23, 2019.

Training Schedule Monday-Friday, 9am - 6pm for 6 weeks.

Work Schedule 12 45pm - 9 15pm on Weekdays and 8 45am – 5 15pm on Saturdays.

  • This full-time schedule will include Sundays off and either Tuesday, Wednesday, or Thursday off during the week.

Starting salary will be dependent on experience. Typically starts around $15.75-16.50/hr.

  • Since this schedule includes second-shift, successful candidates will be eligible to receive a 15% shift differential for any eligible hours worked after 4pm weekdays.***

GREAT CAREER OPPORTUNITIES!!!

 

  • Salary | Competitive Salary with Shift Differential opportunities!
  • Bilingual Queue | 5% Language differential for qualified Spanish-bilingual candidates!
  • 401(k) | 6% company match!
  • PTO | New team members will receive 18 days paid time off PLUS 12 paid Holidays!
  • Full Benefits | Medical, Dental, Vision!
  • SHARE Team Member Referral Program | Refer an external candidate that turns in to a full-time team member (30 or more hours) and receive a $1000 referral bonus!!
  • Tuition Reimbursement opportunities!
  • Free Parking, Cell Phone Discounts!

Want to learn more about our team? Copy and paste this video URL into a new browser tab to hear what our team members are saying https //youtu.be/Aa8sDrdxRx4

Required Qualifications

  • 6+ months of call center experience; or 1+ year of experience in one or a combination of the following financial services, fraud, investigations, Bank Secrecy Act, anti-money laundering, or criminal justice; or an AA/AS degree or higher in criminal justice

Desired Qualifications

  • 1+ year of customer service experience
  • Debit card experience
  • Experience assessing and meeting the needs of customers
  • General ledger experience
  • Ability to execute in a fast-paced, high demand, environment while balancing multiple priorities
  • Ability to navigate multiple computer screens while working on the phone
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information
  • Customer service focus with the ability to listen to customer needs and recommend solutions
  • Excellent verbal, written, and interpersonal communication skills
  • Intermediate Microsoft Office skills
  • Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD
  • Knowledge and understanding of regulatory compliance requirements surrounding Regulation E
  • Bilingual speaking proficiency in Spanish/English

Job Expectations

  • Willingness to work on-site at stated location on the job opening
  • Must be able to attend the full duration of the required training period
  • Ability to work nights, weekends, and/or holidays as needed or scheduled

Street Address

AZ-Chandler 2700 S Price Rd - Chandler, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning servicemen and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company Description

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through 8,050 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 38 countries and territories to support customers who conduct business in the global economy. With approximately 265,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 26 on Fortune’s 2018 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

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