Fraud Manager

Sumitomo Mitsui Banking Corporation
April 4, 2019
White Plains, NY
Job Type


The Fraud Manager is responsible for responding to reports of fraudulent activity, including but not limited to physical checks, ACH transactions, remittance instructions, invoice and wire fraud, etc. He/she will also assist in detecting and preventing fraud and other criminal violations. Maintains quality service standards set by the organization. Knowledge and understanding of fraud risk and mitigation strategies to reduce or mitigate loss and fraud exposure.
Have a deep understanding of ever-evolving governance processes and regulatory environments including experience in working with internal risk/compliance and external regulators.
Additionally, this manager will focus on creating and implementing a CUSO Level "Anti - Fraud" Framework for the Americas Division. He/she will focus on the detection of new risks and react quickly to minimize the impacts of those risks on the business. This leader should understand the internal changes and external influences on the business and work to minimize emerging threats. The candidate must develop effective relationships with internal Relationship Managers (RM's), Operational Teams and Technology partners as well as third-party vendors.

Responsible to log, track, escalate and resolve pending Fraud cases
Leads Investigations working with members of Compliance, Governance, Legal and outside law enforcement agencies
As appropriate, reports such crimes to law enforcement for prosecution and restitution, and provides supporting information to achieve a satisfactory resolution.
Performs investigations of suspected and/or confirmed fraudulent activity
Profiles account activities for potentially fraudulent transactions and/or activities and related losses; makes recommendations to proactively mitigate fraud activities.
Performs investigations of suspected and/or confirmed elder financial abuse cases.
Must demonstrate an unwavering ability to maintain strict confidentiality and to complete duties in a manner that consistently exhibits the utmost in discretion.
Maintains and updates required Risk Reporting in accordance with applicable policies, procedures and regulations.
Creates and updates metrics and spreadsheets as needed, and performs other related clerical duties as assigned.
Requires excellent written and oral communication skills, and the ability to manage multiple tasks and priorities in a seamless manner,
Must provide excellent internal and external service to all contacts on a consistent basis.
Assists with staff training and periodic updates on fraud-related topics as needed.
Assists with updates of computerized fraud systems.
Daily/periodic review of critical reports that monitor suspicious activity.
Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.

Minimum of 5-8 years of hands-on experience in Loss Prevention/Fraud Investigation, preferably in a multinational banking and financial services company.
Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contacts.
Must have demonstrated the ability to organize and prioritize multiple tasks and timeliness, while consistently meeting deadlines and delivering a quality work product.
Must be a self-motivated, fast-paced individual with the ability to be flexible and adaptable to changing deadlines or priorities
Strong verbal, written and interpersonal skills.
Knowledge of regulations applicable to the credit union/financial services industry.
Demonstrated strong computer skills, including Word and Excel.
Knowledge of State and Federal laws and regulations as they pertain to research and investigation.
Experience working with law enforcement agencies, conducting investigations and completing police reports.

SMBC is an EO employer – M/F/Veteran/Disability

Company Description

Sumitomo Mitsui Banking Corporation (SMBC) was established in 2001 though the merger of Sakura Bank and Sumitomo Bank, the core financial institutions of the Mitsui Group and the Sumitomo Group, respectively, each with its own long history. SMBC as a core member of Sumitomo Mitsui Financial Group (SMFG), work together with other members of the Group to offer customers highly sophisticated, comprehensive financial services globally.

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