Fraud & Risk Manager

April 11, 2019
Cherry Hill, NJ
Job Type


Position Summary:

The Fraud & Risk Manager will lead all associated operational teams and team leaders, including Customer Service Representatives and Fraud Analysts. You will ensure operational compliance and drive projects/improvements to ensure operational scalability. As Manager for the department, you will also foster a healthy, positive and developmental working environment for all employees.


Key duties include:

  • Consciously create a workplace culture that is consistent with the overall organization and Company values, and that emphasizes the identified mission, vision, guiding principles, and values of the entire organization.
  • Manage Operational Team Leaders and provide direction and leadership to indirect reports.
  • Be empowered and accountable for the departmental & team organization structure, organization and leadership.
  • Drive the creation and optimization of operational procedures and processes, aiming to ensure excellent customer experience and reduced friction whilst remaining compliant and minimizing fraud/AML risk.
  • Ensure that customer activity is properly monitored to ensure that those at risk of RG/AML related issues are identified and subsequently handled in line with regulatory requirements and Company values.
  •  Set and drive achievement of operational KPIs and OKRs.
  • Be accountable for the departmental budget and ensure that the use of resources is optimized.
  •  Present the US Operations function’s performance and objectives to internal and external stakeholders, including regulators and other third-party business partners. Serve as a business partner for comparable Company functions globally.
  • Drive and oversee the operational technical development requests and requirements, and own the prioritization of the development backlog.
  • Act as the primary default contact point and business partner for Operations with internal (Legal, Compliance, Product, etc.) and external stakeholders. 

Qualifications and Competencies:

  • 3+ years of operational management experience, ideally in the iGaming industry.
  • Bachelor’s degree in business management or related field preferred.
  • Extensive knowledge of customer experience, payments, responsible gaming, AML, KYC, CFT, fraud prevention, regulatory environment, and gaming industry as a whole.
  • Strong interpersonal skills, people management skills and performance management/coaching ability.
  • Strong verbal and written communication skills.
  • Experience/knowledge with project management & technological development processes.
  • Experience/skilled at change management.

Interested? Next steps…

This role is actively progressing, so please apply ASAP.


Pentasia is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Company Description

Inspiring careers in digital. Est. 2001, we’re a specialist digital recruitment agency for leading tech, iGaming and eCommerce brands. Hiring candidates across the skill spectrum: 3,500 and counting! >>

** Developers, Analysts, Digital Marketing Gurus, Salespeople, Professional Services, Project Managers, Acquisition Specialists ** We’ve placed over 3,500 individuals across 6 continents and won awards for our exceptional service.

Pentasia's clients include global online brands and emerging start-ups. With 15+ years in iGaming, our candidates lead many of the world’s most iconic brands: sportsbetting, casino, slots, poker, bingo and social gaming. As our reputation has grown, our client list now spans all specialisms within the digital sector, from eCommerce to digital media, software to analytics.

London, Malta, Dublin, Barcelona, New York, Las Vegas and Singapore - our global network of local offices make Pentasia a truly global network.

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