Fraud Specialist

Discover Financial Services
Published
April 5, 2019
Location
New Albany, OH
Job Type

Description

Discover. A more rewarding way to work.
At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Job Description
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date: May 6th, 2019

These Include
Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

  • Paid time off (at a minimum, 20 personal days + 7 holidays per year)
  • Tuition Reimbursement for eligible US-based employees
  • 401K with company match and a fixed contribution
  • Employee Stock Purchase Plan
  • Full-service cafeteria featuring Starbucks and subsidized Mindful options
  • Access to fitness center
  • Opportunities to volunteer in the community
  • Development groups and training
  • On-site Health Clinics
  • Onsite Employee Assistance Program Counselors
  • Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
  • Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop) 

Responsible for resolving Cardmember inquiries regarding a fraud- or security-related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Takes incoming calls and referrals from other departments, and may make outbound calls at times.

Responsibilities

  • Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
  • Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.
  • Ensures proper follow-up or escalation of account based on call outcome.
  • Makes outbound calls to verify account activity with the customer.

Skills
Preferred Qualifications
If We Had Our Say, We'd Also Look For

  • H.S. Diploma or GED
  • 1+ years of experience in Call Center/Customer Service
  • Attended or participated in DFS Charge Verification Group Training Program 

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

Company Description

We are Discover. As one of the most recognized brands in U.S. financial services, we create solutions that connect people to commerce in more rewarding ways.

Our lending products and payment services go far beyond consumer credit, to enable millions of merchants to run their businesses, to explore new markets, power fin-tech companies and most importantly—help people to build a brighter financial future.

The Discover Network provides card acceptance at millions of businesses and cash access locations. We operate the ATM debit network, PULSE; and Diners Club International has acceptance in more than 185 countries and territories.