Fraud Specialist

Quontic Bank
April 6, 2019
New York City, NY
Job Type


Quontic Bank, a growing federally chartered digital bank is currently seeking a Fraud Specialist to join our Bank Operations team located in Manhattan, New York. This qualified candidate will research and analyze high-risk transactions across all payment channels to identify possible cases of fraud, interact with internal and external customers to recommend and perform appropriate actions required to mitigate losses and provide a positive customer experience. The candidate will also document and evaluate the results of actions to support fraud trending and ensure that best practices are followed. 

Job Functions:

    • Apply expanded knowledge base of fraud schemes to assist in the handling of specialized fraud functions such as identity theft and cross-channel fraud;
    • Research and analyze high-risk transactions across all payment channels with a sense of urgency in a fast-paced environment;
    • Review account exceptions to identify potentially fraudulent activity;
    • Identify control issues/policy violations and propose actions to mitigate reoccurrence;
    • Identify potential fraudulent deposits/endorsement issues;
    • Identify fraud patterns and communicate observations to the operation steam;
    • Maintain and update case management system for tracking of fraud cases and relevant information;
    • Determine the next action based on research results to mitigate fraud losses;
    • Comply with all applicable federal regulations in the decision process;
    • Provide exceptional service to internal and external customers, including support all branches.

Job Requirements:

  • Associates Degree or banking experience equivalent;
  • Minimum 3 years of financial services experience, plus a basic understanding of fraud detection and prevention;
  • Ability to work independently on special projects;
  • Demonstrate aptitude to utilize computer systems, adhere to bank policies and procedures and ensure compliance with applicable bank regulations;
  • Good verbal and written communication skills;
  • High level of professionalism and confidentiality;
  • Works well in a team environment;
  • Working knowledge of Microsoft Outlook, Excel and Word.

Compensation & Benefits:

  • Competitive salary & bonus commensurate with experience and skills;
  • Comprehensive benefits package is available.

Company Description

Quontic Bank is a Member FDIC bank, headquartered in New York City and located in a growing number of states. We offer everything from checking and savings accounts to small business loans and home mortgages, as well as online and mobile banking. Our goal is to provide 5-star customer service while making banking easy and the home mortgage process hassle-free.