Fraud Specialist

Nordstrom
Published
June 16, 2019
Location
Centennial, CO
Job Type

Description

Job Description

The Credit Fraud Team helps protect our customers from all aspects of fraudulent activity on their accounts. They do this by leveraging industry standard fraud detection tools, real-time data and, most importantly, well-honed critical thinking skills, excellent “in the moment” decision-making ability and exceptional customer service. Our fraud specialists collectively have saved Nordstrom and our customer's tens of millions of dollars a year in fraud losses…annually!

A day in the life… 

  • Detect fraud and deliver a top-notch experience for our customers
  • Advocate for our customers when they experience fraud, provide education and support
  • Strive to stop fraud before it happens 

You own this if you have… 

  • 6+ months customer service related experience; or equivalent combination of education and experience
  • Proven critical thinking skills including the ability to identify fraud trends quickly
  • Ability to handle a high volume of calls with detail and accuracy, while delivering an excellent customer experience
  • Excellent verbal and written communication skills
  • The initiative, ability to act proactively, and employ creativity to find solutions to complex problems
  • 1+ year of Nordstrom Card Services or Account Services experience (preferred) 

We’ve got you covered…

Benefits

Nordstrom is proud to offer a variety of benefits to support employees and their families, including

Our employees are our most important asset and that’s reflected in our benefits.

  • Health
  • Retirement
  • Time Off
  • Merchandise Discount
  • Lifework / EAP resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Company Description

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Interested in joining the Nordstrom team?

See some of our current opportunities under our Careers tab or visit careers.nordstrom.com to apply today.

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