Head Teller Senior Specialist

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Published
July 29, 2019
Location
Troy, NY
Job Type

Description

Since 1988 Saratoga National Bank has been helping people in our communities with their financial needs. We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers.

Are you looking to move your career in the right direction. Join our team! We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers. As the Head Teller at our Troy Branch you will be responsible for performing a variety of customer service functions related to branch operations.

Oversee the daily operations on the Teller line. Provide necessary support to Tellers and management to ensure that quality customer service is consistently provided and branch goals are met.

Responsibilities

Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules

Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals

Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded.

Provide training, support and guidance as appropriate to co-workers and customers.Direct problem resolution

Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate

Prepare or assist in preparing and submitting monthly reports accurately and punctually.Ensure that reports and logs are completed accurately and on time.

Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments

Act in Branch Managers absence as needed

Qualifications

Education/Certifications:

Associates Degree or equivalent experience required.Bachelors Degree preferred 4 to 6 years customer service experience required

Skills/Knowledge

Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers and management

Strong supervisory skills

Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel and Outlook

Strong knowledge of bank products

Ability to achieve NMLS certification

Other

Travel to various branches as needed; work rotating Saturday schedule

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