Liability Representative – Ogden/Sandy, Utah

Farmers Insurance
July 20, 2019
Ogden, UT
Job Type


Job Summary

Investigates, determines liability, confirms coverage, establishes damages, and negotiates settlement of claims. Will also be required to maintain an active adjusters license in states where required.

Essential Job Functions

    • Participates in an intensive training program in a supervised learning environment, which includes training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of a claims settlement.
    • The training will also include current claims systems, processes and strategy.
    • Employees will be required to complete an exam with a passing grade at certain phases of the training.
    • Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases.
    • Has the authority to make payment of assigned claims within prescribed limits, with supervisory review and approval.
    • Adjusts all types of claims. Inspects damaged property and vehicles, and determines claims related damage.
    • Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items.
    • Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times.
    • Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons' incident to the investigation and processing of claims.
    • Performs other duties as assigned. 

Physical Actions

    • Bending Pulling Sorting Carrying up to 20 lbs. Pushing, Speaking (English), Climbing Reaching, Standing, Key entering, Reading (English), Walking, Kneeling, Seeing, Writing (English).

Physical Environment

    • Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: uncontrolled outside environmental conditions, excessive noise levels, chemicals such as Chemical/Biological conditions, moving mechanical parts, and areas considered dangerous conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Education Requirements

    • High School diploma/GED required. Four-year college degree preferred.

Experience Requirements

      • Experience with sales and customer service in a fast pace environment
      • Experience in contract negotiations preferred
      • General medical terminology knowledge preferred
      • Working knowledge of meeting deadlines preferred

Special Skill Requirement

      • Excellent communication skills both written and oral
      • Proficiency in MS Word, Excel and Outlook
      • Typing speed of 45+ WPM
      • Investigation and Problem solving skills
      • Time management skills and being proactive
      • Proficiency in navigating through multiple applications and software
      • Valid Driver's License

Company Description

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

In business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 19 million individual insurance policies across all 50 states through the efforts of nearly 48,000 exclusive and independent agents and approximately 21,000 employees. Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology and entrepreneurship helps us to stay creative, to continually improve our product offerings and to drive the evolution of the insurance industry. Farmers Insurance Exchange®, the largest of the three primary insurance insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2017 Fortune 500 list.

At Farmers®, we understand that every encounter with customers is an opportunity to differentiate ourselves with our personalized service and have an overall positive impact on their lives. We pride ourselves on helping the individuals and businesses we serve become smarter and better prepared to protect the things that matter most to them.

We are also deeply committed to giving back. The Farmers culture is built around opportunities to volunteer and help improve the communities in which we work and live.

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