Merchant Acquisition/Payments Operations Analyst

April 4, 2019
Fort Lee, NJ
Job Type


We are seeking a Payment expert with deep understanding of banking operations, card payment systems, issuing and acquiring.

This person will be responsible for managing card processing services for a range of e-commerce and retail products and perform daily monitoring to detect deviation from the parameters set by the Bank.

The candidate will also perform a detailed review of agreements to ensure consistency with the Bank’s policies and procedures and will assist in ensuring compliance with changes in the Bank’s strategy or LOBs. The candidate will also be responsible for assisting with the Bank’s policies and procedures and will assist in ensuring compliance with changes in Federal Regulations.


  • Coordinate the operational activities to ensure compliance with all federal and state laws, as well as organizational policies, procedures, and processes, including (but not limited to) those related to the CARD Act, CARD BRAND rules, Regulation E, the Bank Secrecy Act (BSA), Identity Theft Red Flags, and Office of Foreign Assets Control (OFAC) to mitigate any potential legal risks and prevent any unfavorable exposure to the Bank Complies
  • Provide support to cross functional teams in reviewing Third Party Agents to identify the opportunities and risks of the business; sets forth a plan for managing the line of business and controlling its risks; and considers the operational integrity as it relates to the Bank’s policies and procedures
  • Must have professional experience in the card payment industry and be familiar with, chargeback, exception management, risk, and fraud detection.
  • Expansive knowledge of e-commerce and retail card transactions, merchant billing methods, interchange, network fees, statement analysis, pricing models, analyzes card fraud loss data to identify trends and develops strategies to proactively minimize future exposures and losses
  • Train clients on Bank’s policies and procedures, identify issues with deviation, escalate and provide a resolution plan to the management team
  • Manage team workload to ensure all incidents, issues and requests are prioritized, assigned, resolved and/or acted on in a timely manner; and ensure all incidents and issues have their root causes identified where possible
  • Able to manage ad hoc project task and meet deadlines on project timelines
  • Accurately assesses the impact of a critical/major incident, and provide communication for distribution to appropriate parties with solutions on how to resolve the incident
  • Track and update all incidents in the incident management system, ensuring that documentation is thorough, accurate and meets ticket quality standards
  • Follow documented operations processes and resolution/escalation procedures, possess the analytical ability to independently resolve routine problems, and update any procedures accordingly if changes need to be implemented
  • Maintain technical skills through participation in on the job training and recommended training classes
  • Proficiency in analyzing and isolating anomalies presented via standard alerting utilizing a variety of hardware and software testing tools and techniques. Assist to provide or suggest solutions for the anomalies
  • Working knowledge of traditional banking systems, for example: debit and credit card issuing, processing, ACH, wires, and ATM
  • Conduct reviews and analysis to proactively identify required technical tasks/actions, issues, and risks
  • Work with multiple systems to monitor, process, control, confirm and settle all daily transactions with accuracy and ensure successful reconciliation to fulfill banking operations obligations
  • Research, troubleshoot, and provide customer support and error resolution for the Bank’s clients in a timely manner

Qualifications & Skills

    • 3+ years of banking, risk, payment, and/or card industry experience
    • Excellent interpersonal and customer service abilities
    • Ability to work effectively in a multi-task, high-volume environment
    • Able to manage ad hoc project task and meet deadlines on project timelines
    • Excellent organizational skills
    • Strong problem-solving skills
    • Ability to learn products /services and apply knowledge
    • Excellent oral and written communications skills
    • Ability to perform job functions accurately and with attention to detail
    • Maintain confidential customer and Bank information in a responsible and secure manner

Company Description

At Cross River, we’re rethinking banking through API-driven products. Our legacy products combined with our cutting-edge technology is helping to empower millions of consumers.

We partner with a number of leading marketplace lending platforms including Affirm and RocketLoans to help people get access to credit. Our game-changing payments products are the rails that Coinbase and TransferWise (to name just a few!) run on.

Cross River strives to set the regulatory and compliance gold standard which is at the heart of everything we do. We are innovators who put our ideas and expertise to work on behalf of our clients so they can lead the FinTech industry forward.

At Cross River, our people are helping to write the future of banking. Our team work and creative collaboration, powered by our inclusive and friendly, family environment are what sets us apart.

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