Multi Service Banker

Hancock Whitney
July 14, 2019
New Orleans, LA
Job Type


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Job Function / Summary

Serves as the "face of the bank" building relationships with customers while performing financial transactions including paying, receiving, and cash control duties; seeking to uncover financial needs, minimize loss, reduce risk; and deliver accurate and superior customer service while performing the following duties. Associate will spend 70% of their time working in the teller work area and 30% of their time working on the platform.

Must complete and successfully meet assessment requirements to be considered. The assessment link will be sent to you via e-mail upon submission of this application.

Essential Duties & Responsibilities

  • Assists with Branch morning and evening duties to include opening & closing the vault, working and locking the Night Depository, setting up Teller station with supplies and cash, and balancing the Teller window &/or Branch, and setting alarms.
  • Demonstrates quality customer service; greets customer, uses customer name, makes eye contact, smiles and thanks the customer for their business.
  • Explains, promotes, processes, or sells the following: deposits, withdrawals, check-cashing, savings bond redemption, 1099's (interest earned series E), credit card advances, commercial deposits, money orders, travelers cheques, official checks, and IRA deposits.
  • Able to process transactions accurately and efficiently and in acccordance with established policy, procedure, security guidelines, and federal regulations.
  • Understands and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper work flow.
  • Adheres to professionalism standards to include demeanor, dress, and station orderliness.
  • Monitors and maintains control of cash.
  • Accurately balances transactions daily.
  • Reviews transactions and alerts management of suspected fraud, kiting, theft, or other illegal activity.
  • Supports procedures for custody and control of assets and records to ensure safekeeping.
  • Possesses intermediate knowledge of Hancock's products and services in order to meet customer's needs and assigned quarterly referral goals. Good understanding of both features and benefits with regards to Hancock's products.
  • Assists in balancing and loading the ATM, in instances where third parties are not involved.
  • Assists in counting and balancing the Cash Dispense Machine, in instances where one exists.
  • Handles customer requests for rates, service charges, and account maintenance, including debit card inquiries.
  • Performs account maintenance, such as change of address, title change, and account type transfers.

Secondary Duties 

  • Complies with all appicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
  • Responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any other applicable associates.
  • Active participant in weekly Branch Sales Meetings.
  • May function in a mentor capacity offering guidance, leadership, and coaching to fellow associates while reinforcing policy and procedure.
  • Attends weekly operational meetings conducted by the Branch Operations Manager.
  • Compiles sales referral tracking daily forwarding to Branch Operations Manager weekly.
  • Assists in handling in-branch operational customer complaints from inception to resolution.
  • Performs research work for customers regarding deposit posting issues
  • Performs other related job duties and special projects as assigned.
  • Other duties and special projects as assigned by Senior Management
  • Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.

Minimum Required Education & Experience

  • High School Diploma or general education degree (GED) is required
  • Minimum of 1 year of experience in retail/branch banking required
  • Sales and/or business development experience preferred
  • Successful completion of pre-employment on line Teller Assessment
  • Must complete and successfully meet assessment requirements to be considered. The assessment link will be sent to you via e-mail upon submission of this application.
  • Registration with NMLS
    • This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment you will be required to either register on NMLS or re-register and move your previous registration. Your continued employment in this position is contingent upon successful registration immediately after your start date and annual renewal of your registration thereafter. In addition, information obtained during the registration process may impact your employment.

Essential Mental & Physical Requirments

  • Ability to lift/move/carry approximately 30 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Company Description

We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas.

Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers.

Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.

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