Operational Excellence Senior Analyst – Temp

CO-OP Financial Services
June 16, 2019
Raleigh, NC
Job Type


The Opportunity 

CO-OP Financial Services is bringing digital transformation to the credit union movement. We’re creating innovative technology solutions that help not-for-profit credit unions best serve their members and compete with the big banks. As a result, our world-class team is growing faster than ever! If you’re passionate about technology and want to be part of a purpose-driven organization, this is an exciting opportunity to provide real value and help shape the future of human-centered financial services.

We are seeking a talented Operational Excellence Senior Analyst to lead end-to-end process transformation in various areas across CO-OP to improve operational effectiveness, client experience and support enterprise strategy execution.

What You Can Look Forward To

  • Build and support consistent, repeatable, credible measurement methodology.
  • Establish specification limits based on VOC, and SLAs/SLEs in conjunctions with business partners.
  • Define benchmarks and “best-in-class” for industry.
  • Develop and refine CO-OP KPIs inclusive of target performance.
  • Design operational dashboards and data representation methods.
  • Lead and coach “management by fact” (MBFs) process end-to-end.
  • Perform statistical analysis and analyze to identify key drivers and develop business insights.
  • Manage client reporting data and distribution to internal parties.
  • Share ET&S business metrics and analysis to better understand performance against plan, predict areas of opportunity, and establish understanding of existing issues.
  • Drive process transformation through identifying, prioritizing, and implementing improvement opportunities to align with strategic objectives of retention, revenue, and EBITDA.
  • Develop roadmap for execution on process transformation.
  • Support Board-level metric reporting.
  • Support metric and reporting maturation and automation.
  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions. 

What You’ll Need To Succeed

  • Bachelor’s degree plus 8-10 years of business performance management or related work experience, or equivalent training and/or experience.
  • Six Sigma Black Belt certification required.
  • 5-8 years metrics development.
  • 5-8 years project management. 

Why Join CO-OP? 

Get ready to be part of the exciting, ever-evolving and growing credit union movement! As a CO-OP employee, you’ll have a chance to directly impact the access of financial opportunities to individuals and communities – and you’ll help drive the future of fintech at an energetic organization where contributions are valued, and innovation is championed.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

Company Description

Be there. Be more. Be everything every financial institution aspires to be.

CO-OP Financial Services helps you leverage the latest technology and trends to strengthen member connections and support growth. We're inspired by our member credit unions to constantly reinvent the ways we serve the changing needs of the credit union movement.

CO-OP unites innovative thinkers with deep experience in the credit union and payments industries to energize innovation and incite progressive ideas. We offer you a continually evolving portfolio of proprietary products and services that keep you at the forefront of emerging trends.

CO-OP was created by credit unions, for credit unions. Through technological expertise and thought leadership that make possible new levels of access and convenience, we're committed to being there for you. In the competition to establish your credit union as your members'​ primary financial institution, you can be there for them. And be more.

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