Operational Risk Manager

Related Companies
July 2, 2019
San Francisco Bay Area, United States
Job Type


The Operational Risk Manager is an RMC Corporate role. It is a role that supports the development and execution of the risk and control framework (policies, guidelines, SOPs, etc.) to accurately track and evaluate operational and compliance risk across a portfolio of assets. This position interfaces directly with RMC Corporate Operations to ensure site-level administrative compliance of all affordable programs – which will include audit, training, process development, among others. The Operational Risk Manager must also work with and on behalf of Ownership to execute effective annual administrative operating cycles, ensuring all regulatory requirements are completed, and liaise with the various governmental agencies, housing authorities, and other stakeholders to maximize economic outcomes, and minimize operational risks.  From time to time, this position may be called upon to perform corporate or ad-hoc projects to meet business needs. The position requires proven success demonstrating leadership, problem-solving, decision-making, multitasking, and organizational skills.


Risk and Control Framework

  • Assist in the creation and development of necessary policies, procedures, guidelines, and SOPs to address the following event type categories: (1) internal fraud, (2) external fraud, (3) employment practices and workplace safety, (4) clients, products, and business practice, (5) damage to physical assets, (6) business disruption and systems failures, and (7) execution, delivery, and process management
  • To ensure understanding and operational implementation, communicate to all necessary stakeholders any documented changes that impact operations
  • Assist in the development, maintenance, and reporting of necessary business/operational indicators to monitor the effectiveness of the framework; key performance indicators (KPI), key risk indicators (KRI), and others as necessary

Administrative Compliance

  • Execute annual administrative operating rhythm – to ensure operational and regulatory compliance at the site-level; due dates, required documents, etc.
  • Report key indicators, scheduled and ad hoc, for internal and external constituents
  • Providing and/or coordinating ongoing administrative training in all areas where a need has been assessed, including presenting on-the-job training, coaching, or corrective action
  • Audit – monitoring and confirming that appropriate, regulatory program-compliant marketing, re-marketing and tenant selection processes are consistently in place, and reviewing staff adherence to all pertinent regulations
  • When necessary, work directly at the individual site-level to establish appropriate/best practices – most likely to occur at the takeover of acquisition or development projects
  • Identify necessary training, and methods, to ensure appropriate understanding and competency by position (e.g. tax credit, section 8, EIV, either using internal or external sources)

Stakeholder Engagement

  • Interface with government/regulatory agency representatives regarding affordable housing questions, compliance issues, etc. as needed.
  • Serve as liaison to necessary 3rd party vendors including, but not limited to: legal representation, consultants, and training providers
  • Partner with Owner groups, as necessary, to address and remedy operational risk issues

Personnel Management

  • Provide support in the development of staff to execute the risk and control framework and administrative compliance at the site-level
  • Provide necessary training


  • Associate Degree; Bachelor or Master’s degree preferred
  • 5-8 years of relevant property operations or compliance experience
  • Ability to communicate at a high level, both written and oral
  • Ability to lead by influence and effectively persuade where no direct authority exists
  • Ability to build necessary coalitions to achieve intended outcomes that benefit the appropriate stakeholders
  • Operate as a fiduciary at all times and in the interests of Ownership and/or the Company
  • Ability to work well with internal and external constituents is essential
  • Ability to solve problems and develop positive outcomes
  • Must be capable of setting priorities and working under pressure
  • Must be able to multi-task
  • Ability to solve practical problems and make sound decisions in unfamiliar situations
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Working knowledge of computer skills including the Microsoft Office suite and the internet

Company Description

Related Companies is the most prominent privately-owned real estate firm in the United States. Formed over 47 years ago, Related is a fully-integrated, highly diversified industry leader with experience in virtually every aspect of development, acquisitions, management, finance, marketing and sales. Headquartered in New York City, Related has offices and major developments in Boston, Chicago, Los Angeles, San Francisco, South Florida, Washington, D.C., and London, and boasts a team of over 3,500 professionals. With over $50 billion in assets owned or under development, the company’s portfolio is made up of best-in-class developments in premier high-barrier-to-entry markets across all asset classes.

Related was recently named one of the “50 Most Innovative Companies in the World” by Fast Company Magazine. Related has dramatically redefined the concept of metropolitan luxury by introducing extraordinary residential properties in Boston, Chicago, Los Angeles, San Francisco, New York City and Washington, D.C. With each new building, Related has been hailed for setting new standards of excellence in the luxury marketplace. Related also owns an extensive portfolio of workforce and affordable housing and has several new rental developments underway across the country. Among other leadership initiatives, they were the first landlord to accept credit card payments, one of the first developers to build sustainable high-rise buildings and the first national developer to go smoke-free. Related’s commitment to hospitality-level service in its residential buildings includes a proprietary training program that empowers employees to exceed its residents’ expectations, and an exclusive strategic partnership with Hello Alfred to provide a suite of personal life-enhancing services to residents. Related is also a strategic investor in category-defining companies including Equinox® and SoulCycle. For more information about Related Companies please visit www.related.com.

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