RN HH24 Field & Phone

Chapters Health System
April 16, 2019
Hudson, FL
Job Type


The HospiceHelp24 (HH24) Field & Phone RN works in collaboration with the Interdisciplinary Group (IDG) to respond to and triage after-hour calls. S/he is responsible for prioritizing patient needs and intervening accordingly, including dispatching HospiceHelp24 (HH24) and other after-hours staff, communicating with the physician, and educating/advising patients/caregivers and others. S/he is responsible for assessing and identifying patient/family needs occurring outside normal business hours using a palliative and supportive nursing process for new and existing patients/families in coordination with the plan of care and Interdisciplinary Group (IDG).


  • Current Florida license as RN, or current licensure from another state plus a temporary Florida permit
  • Mobile Driver - Valid driver’s license and automobile insurance per Company policy
  • Reliable transportation to meet visit schedule
  • Minimum three (3) years’ nursing experience with, at least, one (1) year acute and medical/surgical nursing
  • Excellent critical decision making and problem-solving skills
  • Excellent clinical and assessment skills
  • Excellent customer service skills
  • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
  • Ability to use equipment with visual and auditory mechanisms
  • Ability to effectively communicate in English (verbal and written)
  • Flexible schedule to meet the needs of hospice patients
  • Typing, organization, time management and customer service skills
  • Computer literate; familiar with Word and Excel
  • Ability to perform sedentary work with frequent operations
  • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
  • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations


  • Competencies:
  • Satisfactorily complete competency requirements for this position.


  • Responsibilities of all employees:
    • Represent the Company professionally at all times through care delivered and/or services provided to all clients.
    • Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse.
    • Comply with Company policies, procedures and standard practices.
    • Observe the Company's health, safety and security practices.
    • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
    • Use resources in a fiscally responsible manner.
    • Promote the Company through participation in community and professional organizations.
    • Participate proactively in improving performance at the organizational, departmental and individual levels.
    • Improve own professional knowledge and skill level.
    • Advance electronic media skills.
    • Support Company research and educational activities.
    • Share expertise with coworkers both formally and informally.
  • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.


  • Job Responsibilities:
  • Clinical
  • Assess patient/family and identify immediate needs and appropriate nursing interventions.
  • Provide and manage direct care to patients and families as part of Interdisciplinary Group (IDG), incorporating psychosocial, spiritual, cultural, physical and biological components, and appropriate nursing intervention and follow-up.
  • Demonstrate clinical skills regarding case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
  • Prioritize, consult, refer, and collaborate with other professionals to promote quality and continuity of patient/family care.
  • Take and follow verbal orders from physicians, ARNPs and physician’s assistants.
  • Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, caregiving, dying process and safety practices.
  • Report changes in the patient’s condition to appropriate members of the IDG or other health professionals.
  • Perform patient visits in a HospiceHelp24 Field RN capacity as needed.
  • Attend patient deaths; prepare the body for transport; oversee the disposal of medications.
  • Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
  • Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision, when needed; perform within the guidelines established by the Florida Nurse Practice Act. Administrative
    • Document assessment, plan, intervention and evaluation on appropriate Company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
    • Document patient condition and decline to support hospice and level of care appropriateness.
    • Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
    • Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
    • Supervise patient care given by other nursing team members (i.e., LPNs, Hospice Aides, and contract nurses).
    • Exemplify behaviors supportive of the mission statement.
    • Schedule nursing visits, in conjunction with HospiceHelp24 Phone RN, based on patient/family needs.
    • Participate in orienting new staff, students, volunteers, and board members.
    • Participate on committees and projects, as assigned.
    • Act as a resource to peers, students, oriented and other staff members.
    • Attend department meetings as part of their routine work schedule. Professional Development
  • Pursue own professional growth through attendance at required in-services and other educational offerings.
  • Establish professional goals for self and continually evaluate self in the attainment of these goals.


  • Participate in activities and professional development that enhance hospice nursing skills.
  • Participate in the broad education process of the Company, both to the medical and lay communities. Financial
  • Utilize supplies, equipment, medications, laboratory, and patient therapies within the Company philosophy.
  • Employ palliative and home care management modalities in care of the patient prior to hospitalization.
  • Demonstrate knowledge of payment structures and paperwork necessary to change financial classes. Other
  • Perform other duties as assigned.


Company Description

We are a part of the circle of life. It’s as touching and important to be a part of the end of life as it is to be at the beginning. We provide our patients dignity, comfort and quality of life at the end of their journey. Our job is so much more about life than death! Being present during this sacred time is truly and honor, a calling. “ -Jane, LPH Registered Nurse


Chapters Health System is committed to enhancing the lives of those affected by advancing age or illness. Through our comprehensive system of healthcare choices, we deliver expert care and heartfelt support to guide the community during the aging and end-of-life journey.

From hospice and palliative care for adults and children suffering with life-threatening or life-limiting illnesses to in-home and community-based services for frail but independent seniors, Chapters Health offers a wide range of support services along life’s ever-changing landscape.

By providing choices, education and guidance, Chapters Health helps enhance the lives of those affected by advancing age or illness.

Chapters Health System includes Chapters Health Palliative Care, Chapters Health Pharmacy, Chapters Health Staffing, Good Shepherd Hospice, HPH Home Health, HPH Hospice and LifePath Hospice.

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