Senior Analyst, Fraud & Risk Operations

Getaround
Published
April 4, 2019
Location
San Francisco, CA
Job Type

Description

As Senior Analyst, Fraud & Risk Operations, you will have the unique opportunity to tackle challenging problems ranging from identifying fraud, reducing payment risk and chargebacks, developing policies to improve user quality, and developing analytical frameworks to drive decisions. You’ll be part of Getaround’s Safety team but will work closely with Operations, Product/Engineering, and Business Intelligence teams. The ideal candidate has strong analytical skills, is inquisitive, and is interested in driving the future of mobility.

What You’ll Be Doing

    • Develop strategy and analytical processes and frameworks to identify and reduce fraud, reduce risk, and improve customer experience
    • Reduce chargebacks and improve chargeback dispute win rates
    • Work with teams in Operations, Business Intelligence, Product/Engineering, Safety, and Customer Service to define policies and processes to reduce risk
    • Partner and identify vendors that can aid in reducing risk to Getaround
    • Analyze user behavior to derive patterns, create policies and rules, and improve fraud detection
    • Create dashboards to track key metrics and key results
    • Interpret large data sets, generate recommendations, and present to different levels of management to drive decisions
    • Be the expert on the latest fraud techniques and technology; mentor other analysts
    • Collaborate with Safety Associates and Safety Specialists to improve the effectiveness of their work

What You'll Need

    • Bachelor’s degree in statistics, finance, economics, math, or related quantitative field
    • 4+ years experience as a fraud and risk data analysis in highly transactional environment
    • Expert with Google Sheets, Excel, or other spreadsheet programs
    • Experience with LookML or other SQL languages
    • Experience with business intelligence tools such as Looker, PeriscopeData, Tableau, etc.
    • Strong written and verbal communication skills; ability to breakdown complex analysis so that it is easy to understand
    • Project management skills and ability to meet aggressive deadlines with a bias towards action
    • Creative problem solving and critical thinking skills, especially when there is not much structure
    • Experience with on-demand marketplace, e-commerce, etc not required but a strong plus

At Getaround, we are proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.

Come join us in continuing to make Getaround a great place to work!

Company Description

Getaround is an on-demand carsharing marketplace powered by our proprietary hardware technology, the Getaround Connect. Headquartered in San Francisco since 2009, we won TechCrunch Disrupt in 2011, and launched on-demand carsharing just two years later.

Getaround has grown to over 200,000 members across the US by allowing users to rent, unlock and drive — all with your phone. Rates start at $5/hour including insurance and no membership fees. Car owners conveniently share their cars earning $500-$1000 a month.

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