Senior Associate, Payments Strategy & Analytics

April 14, 2019
New York City, NY
Job Type


Job Description
We are hiring a Senior Associate, Payments Strategy & Analytics to assist in building and managing HelloFresh’s payments strategy and execution. You will support our team with the full payments lifecycle, including processing, fraud detection & mitigation, chargeback & refund management, payments analytics, tools & systems infrastructure, innovation in invoicing and billing, and more. You will drive projects, negotiate agreements, identify business opportunities, advise senior management, and build a world-class payment infrastructure.

You will…

    • Manage and communicate regularly with banks, processors, gateways, card networks, and fraud prevention vendors to reduce costs and increase performance
    • Support negotiations of financial agreements & partnerships
    • Project manage initiatives with cross-functional, international teams to improve the efficiency of our payments processing platform, customer experience, and settlement reconciliation
    • Support analysis of daily, weekly, and monthly payments metrics (retry analysis, decline rate/reason analysis, fraud rate/reason analysis) to inform overall strategy
    • Assist with weekly and monthly payments reporting to global senior management teams
    • Improve chargeback/transaction dispute strategy, manage fraud rules, reduce voucher abuse
    • Assist with the development of Payments Operations in Canada

You are…

    • A critical thinker—use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. You have the ability to break down complex, unstructured problems into components of impact and derive quantifiable action items
    • Detail-oriented—careful and thorough in accomplishing tasks, ensuring that one’s own and others’ work and information are complete and accurate.
    • Skilled at communicating the results of your analyses to various audience levels

You have…

    • 3+ years of professional experience, preferably at a payments or financial services company
    • Familiarity with payments-related data, an understanding of the entire payments lifecycle for credit/debit cards, PayPal, and mobile payments
    • Ability to analyze raw data, draw conclusions, and develop actionable recommendations
    • Experience extracting and transforming data from structured databases such as MySQL, PostgreSQL, etc.
    • Experience with a Data Visualization tool such as Tableau
    • Strong Excel skills

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran

Company Description

HelloFresh is on a mission to change the way people eat, forever!

As the world's leading meal kit provider, we served more than 48 million meals to over 1.8 million customers only in Q2 2018, in 11 countries across 3 continents. Yep, we’re that good.

HelloFresh supplies everything you need to prepare quality, delicious, home-cooked meals that require no planning, no shopping and no hassle. Every ingredient needed for our thousands of exclusive recipes is carefully planned, locally sourced and delivered to your door when it’s most convenient for you.

Making dinner an experience - not just another meal - takes a lot of work and smart people. From Data Scientists to DevOps Engineers, to potato farmers, and the men and women who ensure every box is perfectly crafted for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry.

Our offices in Berlin, New York City, Sydney, Toronto, London, Amsterdam and Zurich are filled with more than 2,500 diverse, high-performing and international talents. We’re always looking for a few missing ingredients to perfect our recipe, so join us now and become part of the HelloFresh movement!

Check out available opportunities across the globe here:

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