Senior Technical Program Manager

Shape Security
November 6, 2019
Santa Clara, CA
Job Type


Our Program Manager is not just responsible for task management and scheduling. We want someone with a creative problem solving approach. We need someone to nudge the engineering teams in the right direction and to stay on track with software development processes. A successful Program Manager will be able to take a broad helicopter view into the organization to understand the dependencies and to do better risk management for interdependent software.

This is not a project manager role, but rather someone who can understand the problem and come up with a creative solution. Shape has a very smart bunch of engineers who don’t need to be told what to do, but rather someone who will work with them to bring the best out.

Every group has a different strategy that works for them. Experience levels vary, so you have to be comfortable working with fresh grads to veterans in software development. Not so much task driven, but rather having the flexibility to understand that every project is different. You cannot create a mold that fits all.

Job Duties And Responsibilities

  • Provide mentorship on process improvements, operational efficiency, team effectiveness and technical solutions around software engineering practices.
  • Process design and simplification for interpersonal and change management for software engineering organizations.
  • Ensure the team maintains compliance with change management, software development life cycle and development standards including leading reviews, developing, and reviewing implementation and contingency plans.
  • Improve the adoption of core agile principles of teamwork, prioritization and iterative development, team accountability and transparency.
  • Support Product and Engineering teams in the operation of the process and use of tools.
  • Develop documentation and training material, and conduct training/coaching sessions.


  • 10+ years of experience in software development and engineering program management.
  • Experience in SDLC / Methodologies, including Agile, waterfall and hybrid methods.
  • Experience with software engineering, software product development, and DevOps practices using Agile and various other SDLC practices like waterfall, extreme programming, iterative, test driven methodologies.
  • Solid knowledge of networking, security or anti-fraud technology & products, and the ability to understand technical issues at a high level in collaboration with engineers and product managers.
  • Experience with technical processes when it comes to software engineering services - at Shape we have SaaS deliverables, SDK and enterprise software solutions.
  • In-depth experience in lifecycle management tools such as: Atlassian suite including Jira, Confluence, Bitbucket, GitHub.
  • Experienced in technical program management and a proven track record of driving transformation of delivery through adoption of Agile development practices.
  • Prior experience as an Agile process coach is an advantage.
  • Bachelor's Degree (B.A./B.S.) in Computer Science, Engineering, or a related field

Shape Security eyes IPO after raising $51 million at $1 billion valuation:

Shape Recognized As The Fastest-growing Company In Silicon Valley

Shape Security Honored As Fastest Growing Company in the Bay Area by Deloitte’s 2018 Technology Fast 500™

Shape made the list for top AI 100

Top AI 100 List: The Artificial Intelligence Startups Redefining Industries.

Company Description

The world's leading banks, airlines, retailers, hotel chains, and federal agencies rely on Shape as their primary line of defense against sophisticated cybercrime. The Shape technology platform, covered by 50+ patents, stops automated fraud and other attacks on web and mobile applications, including credential stuffing, account takeover, scraping, and unauthorized aggregation. Shape is one of the largest processors of login traffic in the world and protects more than 1.3 billion user accounts. Shape prevented more than $1 billion in fraud losses last year. Shape was recognized in Fortune Magazine as one of the leading companies in artificial intelligence in 2018 and listed in CNBC's top 50 most disruptive companies in the world.

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