Software Development Manager

July 11, 2019
Tempe, AZ
Job Type



Are you passionate about creating both the best buying AND selling experience on the internet? Would you enjoy being able to tell your friends your team shipped code that made buying on Amazon easier and safer in your first few weeks? As a Software Development Manager on the Customer Protection and Partner Services team you will be actively working on systems and features that accomplish this for buyers and sellers on everyday.
Who you are: You’re a senior technical leader who’s passionate about software development. You have great intuition - Amazon teams run like businesses giving you the control to run things the way you see fit, allowing you as a manager to be responsible for your team top to bottom. You enjoy the opportunity to mentor engineers on your team and work hard to see their career grow.
The Seller Trust team is geared to protect Amazon customers (Buyers, Brand owners and Sellers) from bad actors, abuse and fraud. We realize that the future of Marketplace – and Amazon – is increasing trust across all facets of the buying and fulfillment experience. Our vision is to provide Buyers and Sellers with the most trusted experience, exempt from performance gaps, abuse and negative post-purchase experiences.
We will be delivering a wide range of automation and experiences using massive datasets and distributed frameworks. You will develop high performance applications and services to facilitate the world's largest selection to millions of customers. We will learn from existing data through machine learning and build targeted solutions that help Sellers improve their performance and maintain the excellent Customer Experience that meets our Marketplace bar.

Basic Qualifications

You are a hands-on manager with an established background in developing high-volume and highly available services. You have excellent technical, business, and communication skills, and the motivation to achieve results in a dynamic, fast-paced, high-stakes environment.

  • Strong technical credentials, with expertise in OOP, Java or C++.
  • 5-10 years of experience in Software development and 2-5 years as a Development Manager.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
  • Bachelor's Degree in Computer Science or related degree.

Preferred Qualifications

  • Demonstrated track record of hiring, developing and retaining exceptional technical talent.
  • Master's degree and/or PhD in Computer Science, or related discipline.
  • Experience with building large scale, distributed systems.
  • Effective track record of coordinating multiple Agile development teams.
  • Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet timelines with optimal solutions.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Company Description

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.

Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.

You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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