Sr. Director, Originations and Operations Analytics

Global Lending Services LLC
April 14, 2019
Greenville, South Carolina
Job Type


GLS is seeking a results-oriented, analytics and ops process leader to help drive our growth as Head of Originations Operations Analytics. The role will report to the Chief Credit Risk and Analytics Officer and operate from our Greenville, SC offices.

GLS is a fast growing, top 10 non-captive/non-bank auto lender fueled by information-based strategies and advanced analytics technology. Our management team led the growth of auto loan companies like Capital One Auto, Americredit, and others. (Visit “About Us”).

What does it mean to lead Originations Operations Analytics?
As Head of Originations Operations Analytics (OOA), you are a highly analytical yet practical and collaborative thought leader partnering with Operations, Product, and Credit Risk teams to discover high-value analytic insights and drive operational efficiencies, process improvements, and deeper effectiveness in Sales, Buying, and Funding.

You care deeply about:

  • Dealer-customer and consumer experience and resulting in positive contributions to GLS volume, profitability, and brand. (“How can we make GLS the dealer’s preferred lender?”)
  • GLS ops employee experience and ways of doing work. (“How can we make our daily operational work easier and more effective?”)
  • Sales team success via data and information, territory optimization, CRM solutions. (“How can we optimize the effectiveness of our Sales team?”)

Your strengths are:

  • Listening and generating ideas with business partners to develop and deliver Ops key initiatives, drive business value, and make wise project initiative and scope tradeoff decisions
  • Problem-solving, analytic insights, core KPI’s, trend and pattern recognition, calls to action to continually improve, mitigate, fix, invent
  • Practical structured thinking, efficient-process orientation, how-can-this-be-done-better mentality
  • 80/20 solutions, balancing short-term quick-wins and workarounds with longer-term investment
  • Being hands-on, while a servant-leader, highly team oriented and driven for team success

Your daily work activities include leading analytic efforts for a host of operational settings:

  • Underwriting/buying/funding/fulfillment workflows, dealer communication, fraud, incentives, sales and buying CRM, territory optimization
  • Fulfillment, digital contracting, contract remit, contract data entry process/outsourcing, data and image capture
  • Capacity and resource planning, contact strategies, queue management, development of ops specialization roles, performance scorecard development, forecasts

Analytic efforts include:

  • Leading comprehensive reporting and analytics strategy including data warehouse and reporting needs; establish and guide the development of key metrics, reports, dashboards; manage analysts producing ad hoc and interim reports while shaping requirements for IT report delivery; utilize data and reports and metrics to monitor and improve the business
  • Identify ops process improvement opportunities, shape solutions, develop business cases and IT project requirements

Your past experiences include:

  • 4+ years hands-on experience solving credit risk, loan-level pricing, or process design problems in a real-world setting involving a daily flow of thousands of applications submitted for loan approve/decline/review, structuring/pricing, information-flow between customers/agents/dealers, qualification/verification activities, fulfillment, and on-boarding of customers
  • Analytics activities producing forecasts, key insights, dashboard and reports and tools
  • Key initiative shaping, project proposals, project oversight, prioritization, planning, tracking and delivery
  • Demonstrated ability to direct and manage work in an effective manner, but willingness and capability to perform autonomously
  • Hire, train and develop, performance-manage, retain, promote junior analysts

Employment Requirements:

Must be able to pass a criminal background check

Physical Requirements:

  • This position requires being able to sit for 8 hours a day
  • Able to communicate verbally and in writing


This position is full-time, requiring minimal schedule flexibility

Company Description

Global Lending Services LLC (GLS) is an automotive subprime lending company that provides financing to franchise auto dealerships throughout the United States.

GLS’s management team has extensive auto finance and aftermarket experience and successful track records building, managing and capitalizing some of the market’s most successful auto finance companies. The management team has experience working with over 21,000 auto dealerships and millions of consumers in the United States and Canada. GLS was founded by auto industry veteran, Douglas Duncan.

GLS utilizes state-of-the-art technology and analytics and provides services to help customers with basic transportation needs while creating a dealer friendly environment that enhances business partners’ profitability.

GLS leverages established national distribution channels and its deep understanding of consumers’ and dealers’ needs to establish a leading, scaled national auto finance platform.

GLS - Providing subprime solutions for franchise dealers.

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