Sr. Manager, Business Outreach Sales Program

October 30, 2019
San Jose, CA
Job Type


Sr. Manager, Global Leader, NGC Business Outreach Program

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver outstanding digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences.

The Challenge

We’re looking for an exceptional leader to help accelerate our already substantial and industry-leading non-genuine conversion program known as Business Outreach, which is focused on our business and organizational customers who have non-genuine and other issues with their software. The leader will drive the program strategy, development, execution and optimization of global Business Outreach programs that are now a significant part of Adobe’s business. And continue to expand the business while delivering exceptional customer-centric experiences. We are a passionate and entrepreneurial team that functions almost as a “startup” within Adobe, with exceptional partnering, influence, and integration across all aspects of Adobe’s business. We have consistently grown this business by >250% every year for 4 years, and are looking for a hardworking and experienced leader for our Business Outreach Program that can help us continue this level of significant growth.

What You'll Do

The creative and document world runs on Adobe applications. Your role will impact millions of designers, photographers, artists, and knowledge workers within businesses and organizations globally who use Adobe’s products to make the impossible possible…but somehow wound up with non-genuine versions or versions that have other aspects of risk. Our programs identify these conditions, allow customer communication and management of the customer journey, and ultimately drive conversion-based business. This role leads the continued development and optimization of the business-focused program, within a leadership team that leads inter-dependent elements of Engineering, Platforms, Analytics, Go-To-Market, and Fraud Prevention. Help us define and execute the next stage of growth of this dynamic business by bringing the best of your leadership and experience to bear…in new ways to new sets of challenges and evolving landscape.

You'll Also

  • Lead the overall execution of the Business Outreach program and associated team.
  • Lead the development of new program approaches & optimization.
  • Define Key Performance Indicators for your product areas, Run the Business
  • Partner closely with peer leadership across our entire ecosystem, focused on overall team and Adobe success
  • Balance all actions with a consistent focus and prioritization on the Customer/User
  • Be responsible for the business outcome of Business Outreach, globally

What You Need To Succeed

  • Experience building and/or running sales-based calling teams…including all of the supporting processes.
  • Experience in sales process optimization, growth
  • Passion for customers first
  • Executive presence and excellent communication skills
  • Confident but humble working style, highly collaborative
  • MBA, consulting, marketing experience preferred

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Company Description

Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.

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