Tier 2 Auto Injury Adjuster- Liability

Farmers Insurance
Published
June 23, 2019
Location
Phoenix, AZ
Job Type

Description

We are Farmers!

Join a team of diverse professionals at Farmers to acquire skills on the job and apply your learned knowledge to future roles at Farmers. Farmers Insurance also offers extensive training opportunities through the award-winning University of Farmers named by Training magazine amongst top 10 corporate training units in the world. Start your career at Farmers today!

Job Summary

This is an entry-level auto claim adjusting role. New hires participate in an intensive training program which includes training in claims investigation, liability determination, coverage confirmation, establishing damages, and negotiation of a claims settlement. The training will also include current claims systems, processes, and strategy. A trainee will be required to complete an exam with a passing grade at certain phases of the training and to maintain an active adjusters license in states where required.

Essential Job Functions

Participates in training classes to learn the policies, practices and procedures related to being a Claims Representative. Investigates, confirms coverage, determines liability, establishes damages, reports status and negotiates the settlement of assigned cases in a supervised learning environment. Has authority to make payment of assigned claims within prescribed limits, with supervisory review and approval. Adjusts all types of claims. Inspects damaged property and vehicles, and determines claims related damage. Estimates the cost of repair or replacement of damaged or stolen property and vehicles. Determines and reports on subrogation potential. Initiates the sale of salvage vehicles, personal property, and miscellaneous salvage items. Reports theft, fraud, and arson losses as required to state and industry agencies. Performs most duties on an individual basis, and work has a direct bearing on Management results. Represents the Company from a public relations standpoint and must conduct oneself as a member of Management at all times. Personal contacts are a major part of activity and include policyholders, claimants, agents, witnesses, repair facilities, contractors, police and fire departments, state and county fraud and arson personnel, special investigators, attorneys, expert witnesses, members of the medical profession and all other persons incident to the investigation and processing of claims. Promotes safety at all times and complies with safety/ergonomic standards as outlined in relevant company published manuals. Performs other duties as assigned.

Physical Actions

Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)

Physical Environment

Required job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field: Uncontrolled outside environmental conditions Excessive Noise Levels Chemicals Chemical/Biological Conditions Moving Mechanical Parts Areas considered dangerous Conditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilation.

Education Requirements

High school diploma or equivalent required. Bachelor's degree preferred.

Experience Requirements

  • 3 years prior customer service experience
  • Claims experience preferred
  • Critical thinking skills are essential
  • Comfortable having difficult conversations
  • Able to work effectively in a high volume fast paced work environment

Special Skill Requirement

Communication Personal Computer Literate Valid driver's license Bondable

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Company Description

The companies comprising the Farmers Insurance Group of Companies® currently make up one of the country's largest insurers of vehicles, homes and small businesses, and provide a wide range of other specialty insurance and financial services products.

In business since 1928, today at Farmers® we proudly serve more than 10 million households with more than 19 million individual insurance policies across all 50 states through the efforts of nearly 48,000 exclusive and independent agents and approximately 21,000 employees. Our experience provides a rich history and legacy of service and strong customer relationships, while our focus on smart innovation, technology and entrepreneurship helps us to stay creative, to continually improve our product offerings and to drive the evolution of the insurance industry. Farmers Insurance Exchange®, the largest of the three primary insurance insurers that make up Farmers Insurance, is recognized as one of the largest U.S. companies on the 2017 Fortune 500 list.

At Farmers®, we understand that every encounter with customers is an opportunity to differentiate ourselves with our personalized service and have an overall positive impact on their lives. We pride ourselves on helping the individuals and businesses we serve become smarter and better prepared to protect the things that matter most to them.

We are also deeply committed to giving back. The Farmers culture is built around opportunities to volunteer and help improve the communities in which we work and live.

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