As the COVID-19 pandemic continues to push eCommerce transactions, it is more important now than ever to stay ahead of the looming threat of online fraud.

Did you know that for every $1 lost to chargebacks, it actually costs the merchant $3?  If you think that is surprising, did you know that if a person successfully gets away with committing friendly fraud once, they are likely to commit the same fraud +9 more times?

We started a conversation with Jan Richard, Director Strategic Partnerships with Arvato, and Whitney Anderson, CEO and Co-Founder of, to discuss the recent trends surrounding eCommerce fraud, the ideal interaction between AI and Manual Review, and what to expect over the upcoming months.

The Panel
Decades of experience fighting fraud

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